FAQ – Frequently Asked Questions

Payment & Cancellation

Is my online booking secure with Villa Spots?

An online booking with Interhome is secure. The verification and validation of HHD AG is in accordance with the validation guidelines laid out by the CA/Browser Forum. SSL certificates protect data in transit between users and the websites they are connected to.

What payment methods do you offer?

There are three ways to pay for your booking:

1. Credit card (VISA or Mastercard)
3. iDEAL (Dutch payment method)
2. Invoice

For bookings within 14 days prior to arrival only credit cards are accepted.

Do I have to make a prepayment? When should the final payment be made?

A down payment of 20% of the total rental cost of the reserved rental property is payable within 5 days of the booking date. The remaining balance must be paid to Villa Spots no later than 28 days before the start of the rental period. If you book your holiday house or apartment less then 43 days prior to your arrival date, you will have to pay the total rental cost immediately.

How do I cancel my booking?

You can cancel your booking by phone or eMail. Your cancellation comes into effect on the date of receipt of your notification.

What are the cancellation charges?

If you withdraw from the contract, we will invoice you the following cancellation charges:

A) up to 43 days before the start of the rental period: 10% of the rental
B) 42 to 29 days before the start of the rental period: 50% of the rental
C) 28 to 2 days before the start of the rental period: 80% of the rental
D) 1 day before the start of the rental period: 100% of the rental

Before your holiday

When do I receive my travel documents?

You will receive your travel documents 28 days before departure, once payment has been made for the booking. When you book a holiday home Last Minute you will receive your travel documents immediately after payment of the full amount.

Does the holiday home have bed linen and towels?

There are usually blankets and pillows for all beds (except cots) available in the holiday house. In some cases, bed linen and towels are included in the price. Check this in the ‘additional services’ listed on the object detail page of the holiday home.

How can I contact the keyholder at the local service office?

You can find the contact details of the key holder on your travel documents, which you will receive 28 days prior to arrival.

What should I take with me on an Villa Spots holiday?

You should consult the relevant authorities regarding passports, visas and health care documents, as well as documents that are required for the holiday home. You will receive a number of recommendations with your voucher that can be useful for your Villa Spots holiday.

I'm taking my pet with me. What should I bear in mind?

It is a requirement to carry a passport for your dog or cat when travelling in Europe. The passport serves as proof of rabies vaccination. In addition, your pet should have identification such as a subcutaneous chip. Both the identification and the passport can be obtained from your vet. There are different requirements when you take your pet abroad e.g. blood tests. Consult your pet’s vet well before departure.

During your holiday

What are the arrival and departure times for a holiday home?

The key holder is expecting you to collect the key between 4 p.m. and 7 p.m. on the day of arrival, unless otherwise mentioned in your travel documents. Please contact the key holder if you are arriving at a different time and have not made alternative arrangements.
You must vacate the property by 10 a.m. on the day of departure, unless otherwise mentioned in your travel documents.

Where do I collect the keys for my holiday home?

The travel voucher contains the full information and contact details of the key holder from whom you can collect the key to your holiday home and who will be your local contact.

Do I have to pay a breakage deposit?

The key holder is entitled to ask for a deposit. You will find the deposit amount in the cost overview on the object detail page of the holiday house or the apartment as well as on your booking confirmation.

How do I pay the breakage deposit?

The deposit can be paid by credit card or cash (as mentioned on your booking confirmation). It is necessary to pay the deposit otherwise you will not receive your key. Please note that at some locations the only option is cash payment.

What happens to my breakage deposit?

The deposit is a security retainer and will be refunded upon proper return of the rental property. The deposit will either be refunded to your bank account or received directly from the keyholder if you paid in cash. For a refund of the deposit to your bank account, always leave your IBAN- and BIC-code with the keyholder.

Booking process

How do I book a holiday home?

At Villa Spots you can book your holiday house or apartment easily in one of two ways: directly on our website villaspots.com or by e-mail info@villaspots.com

What extra services do holiday homes offer?

Each holiday home has its own additional services, for example cots, highchairs, buggies, etc. You will find all available services listed on the object detail page once you have selected your travel dates on the availability calendar. Most of the additional services can be booked directly in the booking process at extra cost.

How far in advance can I book a holiday home?

You can book your holiday house or apartment at any time. If you book within 1 week of the arrival date, you get a last-minute discount on a selected range of holiday houses. Or do you prefer to book far in advance? If you book at least 9 months before the arrival date, you will receive an early booking discount on a selected range of holiday homes.

Can I also book long stays of more than four weeks?

Yes, it is possible to book for longer than four weeks.

When will my booking be confirmed?

After booking you will receive a confirmation eMail containing your booking number. If you did not receive your confirmation e-mail, please contact us.

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